Report content for removal

Email support@lookinglater.com with the subject “Content removal.”

For an intimate image, or anyone under 18: email us with the subject “Urgent — Content removal.” “Urgent” tells us to look at it before anything else. A person reads that mailbox.

If you are in immediate danger, contact your local emergency services first. We are not an emergency service.

What we will remove

• Intimate images shared without your consent — nude, sexual, or explicit images or video of you that you did not agree to have shared here. This is the most serious category.

• Photos of you posted by someone else, including someone using your picture as their own profile photo.

• Someone impersonating you.

• Your private information — your full name, address, workplace, phone number, health information, or anything else that identifies you and that you did not choose to publish here.

• Anything showing a person under 18. See below.

• Content that infringes your copyright. See below.

What to send us

Send only what helps us find it. You do not need to send the image, and for intimate images we would rather you did not.

• Your name, typed at the end of your email. That is your signature. The name you go by is fine; it does not have to match an ID. Acting for someone else — a friend, family member, client? Say so and tell us your connection. You do not have to be their lawyer.

• Enough for us to find it. Profiles here have no web address. If the person sent you a Looking Later invite link, include it; it helps us find their account. What helps most: the display name on the profile, the city or area, roughly what age it showed, when you saw it, and anything distinctive about the image. A screenshot helps if you have one; it is not required.

• One line saying why it should come down. For an intimate image, say it is you and you did not agree to it being posted. This exact sentence works — copy it: “I have a good faith belief that this intimate visual depiction was published without my consent.” Add anything else you want us to know.

• A way to reach you. An email address is fine. We use it to confirm we got your request and to tell you what we did.

For an intimate image, those four things are what the law treats as a valid request. If yours is missing one, we will not reject it — we start looking, and we reply asking for what we need. Reporting someone under 18? You do not need to give your name or a way to reach you; see below.

What we will never ask for to remove an intimate image: a passport, driver’s license, or any other identity document; the image itself; or an account. If you have already sent us an image, we will handle it carefully. It stays in our support mailbox, is never shown to any user, and is never added to Looking Later. If you want it deleted, tell us and we will delete it once your case is closed, unless the law requires us to keep it.

Someone under 18

Looking Later is strictly for adults. If you think an account belongs to someone under 18, or any content shows someone under 18, email us with the subject “Urgent — Content removal.” You do not need to prove it — tell us why you think so.

You do not have to give your name or any contact details. Write from any address, even one you made for this, and we will act without asking who you are.

Do not send us the image. We report child sexual abuse material to the National Center for Missing & Exploited Children and to law enforcement, and preserve evidence for them as the law requires.

If you are under 18 and you have an account here, email us and we will close it so nobody else can see it. You can also delete it yourself in the app. You will not be in trouble.

What happens next

• Emailed requests about intimate images, and anything involving someone under 18, go first. The law requires us to remove an intimate image as soon as possible and within 48 hours of a valid request. We keep to that, and we start looking before a request is complete.

• Everything else: a person reviews it after the urgent cases.

• While we review, we may hide the content so nobody else sees it. That is not a judgment about anyone; if the content turns out not to break our rules, we put it back where we can. The rules are in our Community Guidelines.

• We keep a digital fingerprint of the photos and videos uploaded to Looking Later. When we remove an intimate image you reported to us by email as shared without consent, or anything involving someone under 18, we use those fingerprints to look for identical copies anywhere on Looking Later, including private albums and chats, and remove those too. If a copy is on your own account, for example one you once sent the person in a chat, it is removed as well and kept with the case; while it is held, if you delete your account we also keep your account’s other photos, videos and sign-in details (see our Privacy Policy). For other requests, we can remove identical copies on public profiles. You do not have to find copies yourself, but an edited or re-saved version may not show up, so if you know of any, tell us.

• If you emailed us, we reply to tell you what we decided. We never tell the other person who reported them.

If you have an account

The fastest route for most things is inside the app. Open the profile or your chat with the person, tap ⋯, and choose Report Profile. To flag one of someone’s public photos, swipe to it on their profile, tap ⋯, and choose Report This Photo. To flag one photo or video in a private album someone shared with you, open the album from your chat with them, swipe to it, tap ⋯, and choose Report This Photo or Report This Video; that lets us see the item. For a photo or video someone sent you in a chat, use Report Profile from the chat and describe it: what it showed and roughly when it was sent. That report does not send us the photo itself. In-app reports reach the same people and are confidential. For an intimate image of you, also email us with the subject “Urgent — Content removal,” so we look at it first.

Other free help if an intimate image is being shared

You can use these and email us at the same time — one does not delay the other. Looking Later does not receive fingerprints from these services yet, so if the image is on Looking Later, email us too.

• Over 18: StopNCII.org. It makes a digital fingerprint of the image on your own phone or computer — the image never leaves your device — and participating apps and sites use that fingerprint to block it.

• Under 18, or the image shows someone under 18: Take It Down, run by the National Center for Missing & Exploited Children, works the same way.

• In the United States, the Cyber Civil Rights Initiative runs a free crisis helpline, 24 hours a day: 844-878-2274.

What happens to the removed image

Once we remove something, it comes off Looking Later. In a chat, both people see “Photo removed” or “Video removed” in its place, and the app deletes the copy it had saved. Two limits: an older version of the app can keep showing a chat photo already saved on that phone until the app is updated, and a link to the image made just before we removed it can keep working for up to an hour. Removing it does not delete it: we keep it as evidence, as described below.

How long. For content involving someone under 18, or an intimate image you asked us by email to remove, we keep the removed image and every copy of it we took down, so that deleting an account cannot destroy proof of what was done — including proof that protects you. We keep it until a moderator releases it; there is no automatic end date. If the person responsible deletes their profile the next day, the evidence survives. So do the rest of that account’s photos and videos and its sign-in details, for at least 12 months from the report. In other cases, how long we keep it depends on the report. Where the law requires us to keep something longer, we do. The full rules are in “Data retention and account deletion” in our Privacy Policy.

What that means in practice. Apart from the two limits above, the copy is never shown to any user and is not used for anything else. Releasing it does not delete it automatically: it can stay stored, still hidden, after the case ends.

If you are the person shown in intimate images and you would rather we destroy our copy than keep it, say so in your email. We will explain what we can and cannot do in your case, and why.

Copyright

If you own the copyright in something posted here, email support@lookinglater.com with:

• your name, typed, as a signature;

• which work of yours was copied;

• where the copy appears on Looking Later (display name, city, when you saw it);

• your contact details;

• a statement that you believe in good faith the use is not allowed by the copyright owner, their agent, or the law;

• a statement that your notice is accurate and, under penalty of perjury, that you are the owner or allowed to act for them.

Copyright is a separate process. If an intimate image of you was shared without consent, or your photo is on someone else’s profile, you do not need to own the copyright — use the process at the top of this page.

Law enforcement and regulators

Requests from law enforcement, courts, and regulators go to support@lookinglater.com. Include the legal basis for the request and a return address we can verify.

False reports

This page exists so people can protect themselves, and we would much rather act on a request that turns out to be mistaken than miss one that was real. But knowingly making a false report — to get someone’s photos hidden, to expose them, or to interfere with them — is a serious misuse of this process. We keep a record of every request we get, we notice when the same person keeps sending them, and we may suspend accounts used this way.

If you disagree with our decision

Reply to our email and say why. If you reported in the app, or something of yours was removed, email support@lookinglater.com with the subject “Appeal.” A person will look again. Asking us does not take away any other rights you have.

Contact

Koyit LLC, doing business as Looking Later

San Francisco, California

support@lookinglater.com