Support

Last updated: October 6, 2026

Looking Later is made in San Francisco. If something is broken, confusing, or feels unsafe, write to us — a person reads every message.

support@lookinglater.com

We answer as soon as we can, and urgent safety reports come first (see below). If an intimate image of you was shared here without your consent, the law requires us to remove it as soon as possible and within 48 hours of a valid request — our content removal page explains what to send.

When you write, it helps to include: the email address you signed in with (or whether you used Apple or Google), what you were doing when it went wrong, and a screenshot if you have one. If you can still open the app, Profile → Settings → About → “Contact us” starts an email with your account ID already filled in. You don’t need to know the technical details — just tell us what happened.

If someone is in immediate danger

If you or someone else is in immediate physical danger, contact your local emergency services first. We can’t respond fast enough to be your first call.

For urgent safety issues on the app — threats, someone underage, intimate images shared without consent — email support@lookinglater.com with “Urgent” in the subject line. We look at those ahead of everything else.

Account and sign-in

I can’t sign in.

Looking Later signs you in with Apple, Google, or a code we email you — whichever you used the first time. If you’re not sure which, try Apple or Google first; if you originally used email, the code goes to that address. Use the same Apple ID, Google account, or email address as before: a different one (for example your real address, if you first signed in with Apple’s Hide My Email) starts a new, empty account. If the app starts setting up a new profile instead of opening yours, stop and email us. Still stuck? Email us with the address you think you used.

I’m not getting my verification code.

Codes come by email. Check your spam folder, allow a minute or two, then tap “Resend code” if you need to. If nothing arrives, write to us rather than trying a different email address, which would start a new account.

Can I change the email on my account?

Not yet from inside the app. Email us and we’ll sort it out.

Your profile and photos

Why does my photo say “In review”?

Every public photo is checked automatically before it goes live. If our system isn’t sure about one, it’s held for a person to look at. While it’s in review, nobody else can see it — only you.

My photo was rejected. Why?

Public photos can’t show nudity or sexual content. Shirtless and swimwear are fine. If you want to share more than that, it belongs in your private album, which you share only with people you choose. If you think we got it wrong, email support@lookinglater.com and a person will look again.

Who can see my private album?

Only the people you share it with, on the terms you pick — once, for 24 hours, or until you revoke it. You can revoke a share at any time. We don’t screen private albums. Our moderators can open one of your items only if someone you shared it with reports it, if someone asks us to remove it, or if it’s a copy of an image we’ve removed as shared without consent or as showing someone under 18. Their tools never open the rest of your album. To find those copies, we keep a digital fingerprint of every photo and video you upload or send. If we remove an item, we keep it as evidence. And anyone you share with could still save what they see while they have access — for example, by photographing the screen — so share with that in mind.

Do I have to fill in health information?

No. Every health field is optional, including HIV status. It’s shown on your profile only if you add it, and you can remove it at any time.

Why can’t I see someone’s health details?

Usually because they haven’t added any — it’s optional. It can also be our limit: to stop anyone collecting health information in bulk, each account can look up health details on up to 60 new profiles an hour and 200 a day. Your own profile, and anyone you’ve already looked up in the last 24 hours, don’t count. Past the limit, profiles still open, just without health details, for a while; the app doesn’t say when this happens. To count, we keep a short-lived record of which profiles your account opened. It isn’t shown to anyone and is deleted within about 25 hours.

Slots and meetups

What’s a slot?

Instead of endless chat, you post when you’re actually free — a slot. Other people can request it, you accept or decline, and you both get a confirmed plan. Profile → Settings → Privacy and safety → “How it works” replays the intro any time.

Why can’t I see how far away someone is?

Distance only shows while someone appears online: “Show my online status” is on and they’re using the app or have just left it. If they’re offline, or have turned off “Show my online status,” you’ll still see them, just not how far away they are. The map is different. While “Show me on the map” is on (it is by default) and “Show my distance” is on, anyone looking at your area on the map sees a pin for you in your roughly 200-meter area, whether you’re online or not, so they can work out about how far away you are. With “Show my distance” off, they see a soft circle somewhere in an area about 2 miles wide instead of a pin, and (while you’re online) a range such as “Within 2 miles” instead of a number. You can change all three under Profile → Settings → Privacy and safety.

Someone didn’t show up.

After a confirmed meetup you can rate how reliable the other person was. That rating is how the app keeps track of who actually turns up. If someone stood you up in a way that felt unsafe rather than just flaky, report them.

Safety, blocking, and reporting

How do I block someone?

Tap ⋯ on their profile or in your chat with them, and choose Block Profile. The confirmation also offers Block and Report Profile, to do both at once. They won’t be able to see your profile or contact you. If you had a confirmed plan together, the app cancels it. Any private-album access between you ends too. You can manage everyone you’ve blocked under Profile → Settings → Privacy and safety → “Blocked profiles.”

How do I report someone?

Tap ⋯ on their profile or in your chat with them, and choose Report Profile. To report one of their public photos, swipe to it on their profile, tap ⋯, and choose Report This Photo. In a private album someone shared with you, tap ⋯ on the photo or video and choose Report This Photo or Report This Video. For a photo or video someone sent you in a chat, report their profile from the chat and tell us what it showed and roughly when they sent it. Reports are confidential — we never tell someone who reported them. For threats, anyone underage, or an intimate image shared without consent, also email us with “Urgent” in the subject.

What happens after I report?

We review it and act: removing content, limiting who can see it, suspending, or permanently banning. We’ll tell you what we decided. See our Community Guidelines for the rules we enforce.

Why won’t my name or bio save?

Your name, bio, home city, travel city, and precautions note are checked automatically against a list of words and phrases when you save them. If one matches a slur, a phrase used to target under-18s, or an offer to buy or sell sex, it can’t be saved — edit it and try again. Everyday swearing and sexual talk between adults aren’t filtered. Chat messages are checked too, after you send them: they’re always delivered, but one that matches a slur or an under-18 phrase on that list is flagged to our moderators, who can then read it.

Privacy and your data

How do I delete my account?

Profile → Settings → “Delete profile,” at the very bottom of Settings. We’ll ask you to sign in again first, for your protection. Your profile is hidden immediately and permanently deleted 30 days later — sign back in any time before then and we’ll ask if you want to keep your account; confirming cancels the deletion.

What happens to my data when I delete?

Your profile, photos, private album, location history, and other personal information are deleted. Some things are kept: text messages you sent stay with the people you sent them to, with your name replaced by “Deleted profile”; most ratings you gave stay, so other people’s scores stay accurate; and safety reports, moderation records, and a record of your deletion request stay. If your account was reported, flagged by our automated checks, suspended, or banned, we can keep your sign-in details, photos, videos, and any messages of yours that were reported or flagged as evidence — usually for up to 12 months, and anything we’ve placed on hold until we release it or for as long as the law requires. The full detail is in our Privacy Policy under “Data retention and account deletion.”

I want a copy of my data, or I want something corrected.

Email support@lookinglater.com and tell us what you need. Depending on where you live you may have the right to access, correct, delete, or export your information, and we’ll verify it’s really you before we act.

Someone posted a photo of me without my consent.

You don’t need an account to ask us to take it down. See our content removal page, or email support@lookinglater.com with “Content removal” in the subject.

A photo in my chat says “Photo removed.”

Our moderators took it down. Both of you see the same notice in place of the photo, and the current version of the app deletes any copy it had saved on your phone. (For a video, “Video removed” can also mean the person who sent it deleted it.) If you sent it and think we got it wrong, email support@lookinglater.com and a person will look again.

Is Looking Later free?

Yes — the app is free to use right now. If we ever add paid features, we’ll show the price and the renewal terms in the app before you buy anything.

Looking Later is operated by Koyit LLC, San Francisco, California.